Kim Goodwin returns to keynote CanUX in 2019

The bestselling author returns for her second CanUX keynote.

 WORKSHOP F2: Leading UX: Influencing Culture and Growing Teams
} Nov 1, 2019 9:00am – 4:30pm

You know you’ve said it: ”We could do so much more if we got involved earlier… They think we’re just here to hit it with the pretty stick… Why doesn’t it get built as we design it?” The list goes on. So how do we change our organizations – or perhaps our own behaviour – to fix it? In this full-day workshop, Kim will help you build skills in both change leadership and daily practice leadership. These skills aren’t just for managers; designers at all levels can use them to be more effective.

Principles of effective leadership.
Roles for practice leaders (of which management is only one).
Assessing and coaching others in design and collaboration skills.
The relationship between leadership and culture.
Assessing your organization’s culture.
Adapting your design and leadership approaches to your context.
Determining how much your team should adapt to culture or try to change it.
Helping key individuals through change: conversation tools.
Planning your approach to wider change.
Come prepared to share some of your best (and worst) leadership moments, and to try some specific skills via role plays and other exercises. You’ll leave with both a personal leadership development plan and some clear next steps for organizational change.

What organizational culture really is (hint: it’s values, not whether you have beer in the fridge) & why it’s hard to change.
How to assess and adapting to the existing culture, with specific project management & communication approaches.
Why individuals resist change, and how to help them through it
How organizational change works at scale: principles and specific approaches for UX.
The difference between management and leadership
How familiar UX concepts (like design principles, context, process, and deliverables) can help you tackle leadership and culture change as a design problem.
Essential leadership principles and how they relate to “style”.
How to develop a hiring plan.
How to assess designer skills (in hiring and coaching, then deliver constructive feedback in a way people can accept.
How to handle other leadership conversations: negotiation & conflict management.
How to identify and address your own less-than-ideal leadership behaviors.

Take-away material
Slides depicting principles, models, and exercises. Role play documents and example skill assessments and change plans.

Who should attend:
Mid-to-senior individual contributors. If you are a UX Leads, Design Managers, Team Leads, Head of Design – this is the workshop for you!

*Note: tickets for workshops must be purchased separately from the main conference program

 Speaker Bio: Kim Goodwin

If you were lucky to be in our audience five years ago, you witnessed one of the most memorable and emotional closing keynotes in CanUX history. We’re thrilled to have Kim Goodwin return to the CanUX stage in 2019 to celebrate our 10th anniversary.

She is the bestselling author of Designing for the Digital Age. Kim has spent over 20 years in UX, both consulting and in-house, helping organizations build their internal design capabilities through coaching and organizational change management.

Previously, Kim was VP of Design & General Manager at Cooper, a leading design and strategy agency in San Francisco. During her 12 years there, Kim led an integrated practice of interaction, visual, and industrial designers, as well as the development of the acclaimed Cooper design curriculum. As VP of Product and User Experience at PatientsLikeMe, Kim guided designers and PMs in combining a patient support network with a medical research platform.

Kim has led design and research projects in healthcare, aviation, retail, communication, financial services, consumer, enterprise, automotive, IT, and other industries. She speaks and teaches regularly at UX conferences around the world. Although Kim is based near San Francisco, she is often in another time zone, most often keynoting a major conference.

As stellar as she is on stage, Kim is also an accomplished wildlife photographer. One of her Instagram accounts (kim.goodwin) showcases some of her most breathtaking nature and wildlife photos, mostly taken in places with no internet access.

You can follow Kim on Twitter @kimgoodwin

Prior Presentations:
DESIGNING HOW WE DESIGN (UXcamp 2014)
Nov 9, 2014 12:10pm / 50 min

*Image credit: Mind the Product and @kimgoodwin